A tool not a panacea: telehealth is overhyped as a solution to New Zealand’s rural health-care crisis

7 Aug 2024

NZ Doctor

Telehealth has been touted as one solution to New Zealand’s ongoing health-care crisis, which is particularly stark in rural regions.

But moving health services online can have a number of unintended consequences that can impact the wellbeing of patients and doctors.

Since the pandemic, there has been a growing emphasis on telehealth services – doctors appointments via online platforms or over the phone. This shift in focus is evident in government policy statements spotlighting telehealth options, increased government funding and the rapid expansion of providers.

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Key issues

HEALTH SERVICES AND SYSTEMS

Covering developments in the provision, funding and organisation of health care services.

EQUITY

Exploring the impacts of the health system on minorities within the population, notably including Māori, Pacifica, Asians and LGBTQI.

DRUGS, DEVICE AND DIAGNOSTICS

Covering prescription medicines and medical devices.

PUBLIC HEALTH

Focusing on efforts to promote health and prevent disease through social and economic interventions.

DIGITAL HEALTH

Exploring the potential digital transformation to provide a more connected and accessible health system.

TE TIRITI

Monitoring how the health reforms and the performance of the health sector uphold Te Tiriti obligations.