RNZ
Some patients and advocacy groups see Pharmac as “slow to respond”, “highly defensive” and “lacking respect” for them, according to an independent report released by the drug-funding agency today.
The report – commissioned by Pharmac’s board and based on workshops held late last year – found there was “a credibility and trust gap”.
Pharmac chair Paula Bennett said it was intended to support its “wider reset” to become “more outward focused”.