Patients accuse Pharmac of ‘cruelty’ and lacking respect

PHARMAC Chair Paula Bennett

10 Mar 2025

RNZ

Some patients and advocacy groups see Pharmac as “slow to respond”, “highly defensive” and “lacking respect” for them, according to an independent report released by the drug-funding agency today.

The report – commissioned by Pharmac’s board and based on workshops held late last year – found there was “a credibility and trust gap”.

Pharmac chair Paula Bennett said it was intended to support its “wider reset” to become “more outward focused”.

Read more

Other stories

Academic LiteratureDrugs, devices and diagnostics
Cover Health Policy Journal
The development of a discrete choice experiment: Investigating pharmacy selection in New Zealand

The development of a discrete choice experiment: Investigating pharmacy selection in New Zealand

Discrete choice experiments (DCEs) provide a method for understanding preferences for service provision and there have been limited applications to the selection of community pharmacies. The validity and accuracy of DCEs rely upon the attributes and levels used. This paper aims to describe the development of a DCE investigating New Zealanders preferences for community pharmacies.

Key issues

HEALTH SERVICES AND SYSTEMS

Covering developments in the provision, funding and organisation of health care services.

EQUITY

Exploring the impacts of the health system on minorities within the population, notably including Māori, Pacifica, Asians and LGBTQI.

DRUGS, DEVICE AND DIAGNOSTICS

Covering prescription medicines and medical devices.

PUBLIC HEALTH

Focusing on efforts to promote health and prevent disease through social and economic interventions.

DIGITAL HEALTH

Exploring the potential digital transformation to provide a more connected and accessible health system.

TE TIRITI

Monitoring how the health reforms and the performance of the health sector uphold Te Tiriti obligations.